Hi, I'm Stephen.
I’m a product designer in Auckland with a proven track record of solving real, human problems.
I currently work at IDEXX shipping features for a B2B SaaS designed for busy veterinary clinicians. Let’s get in touch!
Hi, I'm Stephen.
I’m a product designer in Auckland with a proven track record of solving real, human problems.
I currently work at IDEXX shipping features for a B2B SaaS designed for busy veterinary clinicians. Let’s get in touch!
Hi, I'm Stephen.
I’m a product designer in Auckland with a proven track record of solving real, human problems.
I currently work at IDEXX shipping features for a B2B SaaS designed for busy veterinary clinicians. Let’s get in touch!
Work
Patient Navigation Experience
→
In late 2022, I joined Vet Radar to reduce its annualized churn rate down from 22% to 13% in a year. The app designed for busy vet nurses, faced usability problems threatening the product’s growth and sustainability.
AI Scheduling Mobile App
→
A software engineer and I competed and won IDEXX's company-wide annual hackathon "Innovate." What’s NeXX is an AI-empowered mobile application designed for nurse scheduling and prioritization.
Client Invoicing
→
Mana Notes is a B2B SaaS Start-up designed for healthcare practitioners serving over 30+ paying SMBs. On a part-time basis, I'm the lead product designer and work closely with the co-founders.
Work
Patient Navigation Experience
→
In late 2022, I joined Vet Radar to reduce its annualized churn rate down from 22% to 13% in a year. The app designed for busy vet nurses, faced usability problems threatening the product’s growth and sustainability.
AI Scheduling Mobile App
→
A software engineer and I competed and won IDEXX's company-wide annual hackathon "Innovate." What’s NeXX is an AI-empowered mobile application designed for nurse scheduling and prioritization.
Client Invoicing
→
Mana Notes is a B2B SaaS Start-up designed for healthcare practitioners serving over 30+ paying SMBs. On a part-time basis, I'm the lead product designer and work closely with the co-founders.
Work
Patient Navigation Experience
→
In late 2022, I joined Vet Radar to reduce its annualized churn rate down from 22% to 13% in a year. The app designed for busy vet nurses, faced usability problems threatening the product’s growth and sustainability.
AI Scheduling Mobile App
→
A software engineer and I competed and won IDEXX's company-wide annual hackathon "Innovate." What’s NeXX is an AI-empowered mobile application designed for nurse scheduling and prioritization.
Client Invoicing
→
Mana Notes is a B2B SaaS Start-up designed for healthcare practitioners serving over 30+ paying SMBs. On a part-time basis, I'm the lead product designer and work closely with the co-founders.
Testimonials
Michael Van Havill, VP of Design
Mentors me
I highly recommend Stephen as a product designer. In the time I've worked with him, Stephen has demonstrated an exceptional ability to learn and grow quickly in his design skills.
What impresses me most about Stephen is his thoughtfulness. His product designs show a keen attention to user needs and a knack for creating elegant, intuitive solutions.
Stephen is also an absolute professional - highly dependable, detail-oriented, and committed to delivering quality work. He meticulously follows through on all tasks and can be counted on to see projects through to completion. His collaborative approach makes him a valued team member.
Vansh Menta, Senior Product Designer
Worked closely together
Stephen is one of the best designers I've worked with! Seeing his growth, dedication to the craft, and professional development from when he first joined has been amazing. I'm impressed by how fast he moves and how well he independently leads the end-to-end design process with his product trio. And he always has crazy ideas!
His proactive approach to getting things done makes him a pleasure to work with. I highly recommend Stephen.
John Bowker, Head of Product Ops
Directly managed me
I've had the pleasure of managing Stephen across a number of product initiatives at ezyVet.
His passion for a robust customer experience is evident in everything he works on. His work on improvements to the workflows of the Vet Radar product is a major highlight as he quickly learnt the product; and the customer base, as well as identified pain points and areas of user toil that need attention first.
Stephen comes highly recommended!
Lucas Gao, Start-up founder
Worked closely together
Stephen is definitely one of the best designers I know- I had the privilege of having him joining my team for my start-up, and I was impressed by how Stephen just got stuck in and spearheaded the design for one of our most highly anticipated features. The output has been incredible.
Rebecca Kemp, Product Leader
Directly managed me
Stephen is a truly customer-focused designer - who shares and tests prototypes frequently and often, both within ezyVet and with our global customer base.
He has a growth mindset, and is always seeking to learn from others and build up his skills - both in terms of design and stakeholder communications and management.
Last but certainly not least, Stephen is a positive influence on the team and fun to work with.
Brooke Mitchell, Dev Lead
Worked closely together
What can you expect working with Stephen?
Team work, candid (fun!) discussions and massive learning.
We had an incredible pace of design and UX iteration and feedback, with the whole team deeply involved and growing. What a great person to have on the team! I deeply appreciated working with Stephen!
Our team put together some incredible deliveries I never could have imagined when we first started. Kudos!
Testimonials
Michael Van Havill, VP of Design
Mentors me
I highly recommend Stephen as a product designer. In the time I've worked with him, Stephen has demonstrated an exceptional ability to learn and grow quickly in his design skills.
What impresses me most about Stephen is his thoughtfulness. His product designs show a keen attention to user needs and a knack for creating elegant, intuitive solutions.
Stephen is also an absolute professional - highly dependable, detail-oriented, and committed to delivering quality work. He meticulously follows through on all tasks and can be counted on to see projects through to completion. His collaborative approach makes him a valued team member.
Vansh Menta, Senior Product Designer
Worked closely together
Stephen is one of the best designers I've worked with! Seeing his growth, dedication to the craft, and professional development from when he first joined has been amazing. I'm impressed by how fast he moves and how well he independently leads the end-to-end design process with his product trio. And he always has crazy ideas!
His proactive approach to getting things done makes him a pleasure to work with. I highly recommend Stephen.
John Bowker, Head of Product Ops
Directly managed me
I've had the pleasure of managing Stephen across a number of product initiatives at ezyVet.
His passion for a robust customer experience is evident in everything he works on. His work on improvements to the workflows of the Vet Radar product is a major highlight as he quickly learnt the product; and the customer base, as well as identified pain points and areas of user toil that need attention first.
Stephen comes highly recommended!
Lucas Gao, Start-up founder
Worked closely together
Stephen is definitely one of the best designers I know- I had the privilege of having him joining my team for my start-up, and I was impressed by how Stephen just got stuck in and spearheaded the design for one of our most highly anticipated features. The output has been incredible.
Rebecca Kemp, Product Leader
Directly managed me
Stephen is a truly customer-focused designer - who shares and tests prototypes frequently and often, both within ezyVet and with our global customer base.
He has a growth mindset, and is always seeking to learn from others and build up his skills - both in terms of design and stakeholder communications and management.
Last but certainly not least, Stephen is a positive influence on the team and fun to work with.
Brooke Mitchell, Dev Lead
Worked closely together
What can you expect working with Stephen?
Team work, candid (fun!) discussions and massive learning.
We had an incredible pace of design and UX iteration and feedback, with the whole team deeply involved and growing. What a great person to have on the team! I deeply appreciated working with Stephen!
Our team put together some incredible deliveries I never could have imagined when we first started. Kudos!
Testimonials
Michael Van Havill, VP of Design
Mentors me
I highly recommend Stephen as a product designer. In the time I've worked with him, Stephen has demonstrated an exceptional ability to learn and grow quickly in his design skills.
What impresses me most about Stephen is his thoughtfulness. His product designs show a keen attention to user needs and a knack for creating elegant, intuitive solutions.
Stephen is also an absolute professional - highly dependable, detail-oriented, and committed to delivering quality work. He meticulously follows through on all tasks and can be counted on to see projects through to completion. His collaborative approach makes him a valued team member.
Vansh Menta, Senior Product Designer
Worked closely together
Stephen is one of the best designers I've worked with! Seeing his growth, dedication to the craft, and professional development from when he first joined has been amazing. I'm impressed by how fast he moves and how well he independently leads the end-to-end design process with his product trio. And he always has crazy ideas!
His proactive approach to getting things done makes him a pleasure to work with. I highly recommend Stephen.
John Bowker, Head of Product Ops
Directly managed me
I've had the pleasure of managing Stephen across a number of product initiatives at ezyVet.
His passion for a robust customer experience is evident in everything he works on. His work on improvements to the workflows of the Vet Radar product is a major highlight as he quickly learnt the product; and the customer base, as well as identified pain points and areas of user toil that need attention first.
Stephen comes highly recommended!
Lucas Gao, Start-up founder
Worked closely together
Stephen is definitely one of the best designers I know- I had the privilege of having him joining my team for my start-up, and I was impressed by how Stephen just got stuck in and spearheaded the design for one of our most highly anticipated features. The output has been incredible.
Rebecca Kemp, Product Leader
Directly managed me
Stephen is a truly customer-focused designer - who shares and tests prototypes frequently and often, both within ezyVet and with our global customer base.
He has a growth mindset, and is always seeking to learn from others and build up his skills - both in terms of design and stakeholder communications and management.
Last but certainly not least, Stephen is a positive influence on the team and fun to work with.
Brooke Mitchell, Dev Lead
Worked closely together
What can you expect working with Stephen?
Team work, candid (fun!) discussions and massive learning.
We had an incredible pace of design and UX iteration and feedback, with the whole team deeply involved and growing. What a great person to have on the team! I deeply appreciated working with Stephen!
Our team put together some incredible deliveries I never could have imagined when we first started. Kudos!
About
I'm Passionate about design. Here are some things I've been up to.
Product designer
I'm an Intermediate Product Designer at ezyVet (acquired by IDEXX). My team, Vet Radar, develops a B2B SaaS product designed for veterinary practitioners to manage and treat patients’ entire journeys in the hospital.
I'm enamored by our mission of striving for premium patient safety and making the lives of busy veterinary practitioners easier.
UXA Organiser
I am a volunteer event organizer for the UX Auckland community. We strive for monthly events for all UX professionals.
I enjoy being actively involved in (and helping grow) the UX community in Auckland. In this photo, I present how our UX team works at ezyVet, during an event hosted in the ezyVet office.
Other involvement
I do some other cool stuff like freelance, hackathons, teach my wannabe UX friends, and write medium articles. I also did one year of Toastmasters and enjoy challenging myself by public speaking! (I'm not good but I enjoy a challenge).
In this photo, I was invited by AUT's Computer Science & Engineering Association to give a presentation on UX in the real world.
About
I'm Passionate about design. Here are some things I've been up to.
Product designer
I'm an Intermediate Product Designer at ezyVet (acquired by IDEXX). My team, Vet Radar, develops a B2B SaaS product designed for veterinary practitioners to manage and treat patients’ entire journeys in the hospital.
I'm enamored by our mission of striving for premium patient safety and making the lives of busy veterinary practitioners easier.
UXA Organiser
I am a volunteer event organizer for the UX Auckland community. We strive for monthly events for all UX professionals.
I enjoy being actively involved in (and helping grow) the UX community in Auckland. In this photo, I present how our UX team works at ezyVet, during an event hosted in the ezyVet office.
Other involvement
I do some other cool stuff like freelance, hackathons, teach my wannabe UX friends, and write medium articles. I also did one year of Toastmasters and enjoy challenging myself by public speaking! (I'm not good but I enjoy a challenge).
In this photo, I was invited by AUT's Computer Science & Engineering Association to give a presentation on UX in the real world.
About
I'm Passionate about design. Here are some things I've been up to.
Product designer
I'm an Intermediate Product Designer at ezyVet (acquired by IDEXX). My team, Vet Radar, develops a B2B SaaS product designed for veterinary practitioners to manage and treat patients’ entire journeys in the hospital.
I'm enamored by our mission of striving for premium patient safety and making the lives of busy veterinary practitioners easier.
UXA Organiser
I am a volunteer event organizer for the UX Auckland community. We strive for monthly events for all UX professionals.
I enjoy being actively involved in (and helping grow) the UX community in Auckland. In this photo, I present how our UX team works at ezyVet, during an event hosted in the ezyVet office.
Other involvement
I do some other cool stuff like freelance, hackathons, teach my wannabe UX friends, and write medium articles. I also did one year of Toastmasters and enjoy challenging myself by public speaking! (I'm not good but I enjoy a challenge).
In this photo, I was invited by AUT's Computer Science & Engineering Association to give a presentation on UX in the real world.
My Design Philosophy
My favourite definition of design:
Design is the act of intentionally trying to influence an outcome.
My Design Philosophy
My favourite definition of design:
Design is the act of intentionally trying to influence an outcome.
My Design Philosophy
My favourite definition of design:
Design is the act of intentionally trying to influence an outcome.
1. Designers are Time Travelers
Product designers possess a superpower no other role in the business can: we can quickly and cheaply show people the future.
Early and often, I manifest ideas into glimpses of reality, helping my stakeholders see a potential path forward. I wrote a Medium article about this.
2. Design with Pragmatism
The hallmark of a strong product designer doesn’t just think about user needs, but also business needs and technical constraints.
The amount of research done should be directly correlated to the business impact, developmental effort, and risk of the design.
3. Empathy for people
The essence of design is to create better outcomes for people.
Rather than following market trends, obsessing over competitors, and blindly listening to internal stakeholders, the best design decisions come from understanding the user’s needs first.
Outside of work
Outside of work
Outside of work
Outside of work I enjoy travelling, photography, and introverted activities like reading, chess, and video games.
